Best Western Niantic - New London, Mystic Area, Niantic

The hotel is conveniently located near various gas stations and food spots, offering clean and attractively landscaped surroundings. The rooms are modern and spacious, although improvements are still underway. Driving to the boardwalk and accessing major routes was easy from the hotel. However, some remnants of previous use were visible on the counter from old Coke usage.

The motel had clean and decent rooms with basic amenities like a fridge and microwave. However, the overall look of the motel was not appealing, and I was hesitant to use some facilities. The service was hit or miss, with some staff being friendly and accommodating, while others seemed disinterested. The location was convenient for our trip, but the condition of the property was a bit disappointing.

I had to book this hotel at the last minute of a holiday weekend, and it was a mixed experience. The rooms were filled with grimy scuffed up old furniture, which made the stay a bit unpleasant. Although available on short notice, they were dirty and smelled like hardcore air fresheners. On the bright side, the service was exceptionally friendly, with staff showing excellent manners and a caring attitude towards guest comfort and satisfaction. However, there was a negative experience with some staff who seemed only interested in getting credit card information to charge extra. The location was convenient as it allowed easy access to the boardwalk and highways, but there were issues with cleanliness, especially in the exterior where pet-friendly accommodations lacked attention to cleanness resulting in unfortunate encounters with bedbugs. Despite these downsides, it was close to gas stations and food spots which was a plus. The dining experience was very hard to get into, with limited gluten-free options. The facilities were decent overall, but more attention to cleanliness is needed, especially considering the incident with bedbugs.

My stay at the hotel was a bit of a mixed bag. The rooms were not properly prepared, with one bed having dirty sheets and hair all over. The carpet was falling apart, and there were not enough towels for the number of guests booked. On the positive side, the rooms were large, comfortable, and equipped with nice amenities like a microwave and mini-fridge.

My stay at this hotel was quite pleasant overall. The rooms were clean and tidy, although it seemed like a child had left some crayon art behind. The service was amazing, with friendly and helpful staff. The location was convenient for our needs, being close to gas stations and food spots. However, the dining options were a bit limited, and the facilities could use some updates.